Refund policy

Cancellations:
Any canceled order will be charged a 4% cancellation fee.

Returns: 
Inspect merchandise upon delivery and report any damage or shortage within two business days.
Returns must be authorized by Texas Process Technologies. You must contact us to obtain an RMA “Return Material Authorization Number” before returning an item within 14 days from receipt of goods.
Returns caused by customer ordering errors will be charged round trip freight, and a 20% restocking fee, all returns are freight pre-paid by the customer. Returns must be received in unused resalable condition (new and in original package)
If any Product fails because of a Warrantable Defect during the Limited Warranty Period, Texas Process Technologies will, in its sole discretion, either (1) repair the Product or (2) replace the Product. Please read our product Warranty.
Returned items that are not defective may be charged a restocking fee of 20%.
Prior to choosing “check out”, you must be sure this product meets your expectations. If you are not sure, please contact us before ordering.
Custom orders cannot be returned.
If the product is deemed not able to be restocked, the customer will be responsible for providing a shipping account number to have product returned to them, or product will be discarded, and no credit will be is.